“Legacy’s broker and client-centric system allows us to focus on client service and growing our brokerage” says Ronel Roeloffze from Acrusure Brokers.
ACRUSURE Brokers has been active in the short term insurance industry since 1991 and offers a variety of personal, motor and house content insurance products. The company also specialises in commercial insurance for the business owner. It is a licensed service provider in terms of the Insurance Act with the Financial Services Board and is a member of the Financial Intermediaries Association (FIA).
Legacy sat down to speak to ACRUSURE portfolio manager, Ronel Roeloffze.
How did you start in insurance?
“ACRUSURE was started 28 years ago by my husband Attie Roeloffze who wanted to provide a holistic service to cater for all of his clients’ financial needs. I joined the team in 2006 after working in the medical field for 21 years as a speech therapist. I was able to bring a wide knowledge of the medical field to the business. It was the same year that we moved from Centurion to Pretoria and I made the decision to sell my private practice and join my husband in his well-established brokerage. It was the start of an exciting new adventure.”
How many staff work at your brokerage?
“ACRUSURE has three qualified personnel: Zelda Erasmus is our claims and renewal official, Annarika Herman is our administrative official and I am the portfolio manager.”
Any advice to new entrants to the short term insurance broking space?
“You need to qualify as soon as possible in all areas (personal and commercial). The short term insurance industry is highly competitive and you have to be able to provide your clients with the best possible advice; build a personal relationship with them and know their financial needs and risks first hand.”
What is your view on the importance of technology when it comes to the insurance market?
“Technology is key to our business operations as it helps produce the results our clients want in a very short period of time.”
How long have you been working with Legacy Underwriting Managers (LUM) and how did you decide on the options for product, access to multiple underwriters and your administration?
“Legacy has been ACRUSURE’s “household administrative brand” for the past decade. Legacy gives us the opportunity – through multiple underwriters and with a variety of products available – to be able to fulfill each client’s short term insurance needs regarding the management of their insurance portfolio. It does this with market related products, competitive premiums and excellent claims service.”
Your experience of dealing with the Legacy On-Line (LOL) system?
“Legacy On-Line is an easy, fast and user friendly system to work with.”
To find out more about ACRUSURE, go to www.acrusure.co.za