73 Ocean Street, New South Wales 2000, SYDNEY

Contact Person: Callum S Ansell
P: (02) 8252 5319


22 Guild Street, NW8 2UP,

Contact Person: Matilda O Dunn
P: 070 8652 7276


Genslerstraße 9, Berlin Schöneberg 10829, BERLIN

Contact Person: Thorsten S Kohl
P: 030 62 91 92

Retention And Stability In The Short-Term Insurance Market

If there is one thing that Legacy Underwriting Managers (LUM) prides itself on, it’s core values which are also mirrored in the company’s long-term partnerships.

A perfect example of this is its affiliation with Santam Insurance, an organisation that has been operating in South Africa for more than 100 years and whose size creates stability and confidence in the insurance market.

Legacy has built a stable and established business over the past 35 years in tandem with Santam.

Says Andrew Geyer, key accounts manager for Santam’s Outsourced Business: “Legacy is a well-established business with exceptional management and an excellent reputation for risk management. It’s a valuable role player and has proved itself time and again in Santam’s Outsourced Business space.

Retention of clients is key to creating the day-to-day, month-to-month stability that then lasts for years and decades. With this long-term retention comes trust which not only exists between two companies such as Legacy and Santam but also between Legacy’s Santam policy holders and both entities.

Legacy consistently has some of the lowest churn and best retention figures in the outsourced business spacesays Francis Namathe, Santam Portfolio Manager in the Gauteng region, “and it works with the type of broker and clients who are loyal to a brand.

Legacy is the glue that binds the triangular relationship between underwriter, broker and clientconcludes Namathe.

Adds Daniel Stevens, Head of Portfolio Administration: “For the customer there is overwhelming choice in the insurance industry, so retaining a client is key, and placing them at the centre is non-negotiable. Legacy’s ability to serve its and clients’ partners has been proven over time and is key to its success. Santam is proud of its association with a major role player such as LUM in the insurance industry.

Legacy Underwriting Managers are also proud of is its use of the latest technology and the automation of its business processes that provide policy holders with a superior client service experience. The prompt and accurate execution of policy variations and provision of information as well as the efficient and fair handling of claims are all great tools ensuring client retention.

Never resting on their laurels, both Legacy and Santam continue to work towards entrenching and enhancing the value of creating stability through retention.

To find out more, please visit or call Christo Crafford on +27 82 920 3062 or send your contact details to

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