The world is changing at a rapid pace and even more so in the short-term insurance industry, where both clients’ needs and increasing competition require independent brokers to stay relevant and ahead of the game.
In an industry where independent brokers are competing with direct insurers for clients, it is more vital than ever that policy information and a range of functionality is available at the touch of a button, putting control directly into the hands of brokers and clients alike. This can best be achieved by using a custom-built broker system such as the cutting-edge Legacy On-Line platform developed by Legacy Underwriting Managers.
It has become crucial that brokers have access to features like generate multi-quotes themselves and that both brokers and clients can directly request amendments to policies on the policy administration system.
One of the ways in which Legacy assists with this is via the revolutionary My Policy App, which allows the reporting of glass, geyser and fast track claims with the click of a few buttons. It is also fully integrated into Legacy’s back-end system with automated processes dealing with these actions quickly and accurately, resulting in an improved client experience and high levels of client satisfaction.
Says Legacy’s Christo Crafford: “Legacy was born from a back-office system and administration platform developed for brokers, and today services close to 200 brokers. Legacy’s On-Line (LOL) system is unique in that it was designed and built from the ground up by brokers for brokers.”
“Agility distinguishes Legacy from the rest of the market as well as the in-depth insurance knowledge and experience of the in-house IT development team. Having IT in-house allows for a quick change and improvement cycle, enabling the Legacy management team to quickly and effectively deliver on opportunities identified by both brokers and underwriters alike to improve on functionality and automation.”
“Further, having an IT team that has extensive insurance knowledge and experience, further bolsters Legacy’s ability to roll out improvements and changes rapidly and efficiently.”
“Various back-office processes have been successfully automated, in conjunction with insurers, during the past 12 months and further exciting enhancements are in progress and on the program for the months ahead.” concludes Crafford.
To find out more, please visit www.lum.co.za