Who Is Legacy Underwriting Managers?
Who Are We at Legacy Underwriting Managers?
At Legacy Underwriting Managers, we believe insurance isn’t just paperwork — it’s peace of mind, connection, and trust in every step of life’s journey. For over 30 years, we’ve stood alongside brokers and clients across South Africa, offering custom-designed insurance solutions that work harder for you.
We’re not just administrators — we’re partners in protection. Through innovative systems and software, we give brokers and policyholders the tools they need to see, manage, and control portfolios with confidence — anytime, anywhere.
Driven by service excellence and integrity
We are committed to doing insurance the right way, we strive to build lasting relationships with our insurers, brokers and clients — based on respect, accountability, and trust.
Whether it’s everyday support, advanced digital systems, or real-time insights into your insurance world, Legacy is here to ensure you’re covered, informed and empowered.
Legacy vision and mission statements
By embracing innovative and cutting-edge solutions to ensure sustainable growth, profitability and retention, Legacy Underwriting Managers builds lasting strategic partnerships with Insurers, Brokers, Clients and Stakeholders, based on mutual respect and confidentiality.
We provide quality products, automated, accurate and efficient systems. Our services are consistent, accountable, professional and trustworthy, while complying with all legal and regulatory requirements.
Legacy is committed to provide our team with a safe, stable and an all-inclusive environment through equal opportunities and diversity, by maintaining efficient operations and delivering consistent returns to secure a prosperous future
for all.
Legacy Philosophy
In full recognition of the value added to the community by the insurance industry, and in the full understanding of the pivotal role that trust serves in the industry, we at Legacy Underwriting Managers devote ourselves to such professional and ethical codes of behaviour that promote the image of the insurance industry in society. We recognize the prominence of our clients in our success and in our continued existence, and pledge to, in all our choices and actions, honour this. Our source of technological advantage in the market in which insurance brokers operate, is a dynamic, competent and an innovative personnel corps who, entitled by an enabling work environment, realize their purpose in society.
Legacy is experienced
Our experienced and talented personnel are our greatest asset. When you call a Legacy office, you will speak to professionals with years of experience in insurance and underwriting operations. Each is skilled at focusing on information gathering, underwriting, claims and marketing analysis.
We pride ourselves on being flexible, competitive and strategically focused in our chosen field. Our management team is keenly aware of the changes in direction and philosophy that today’s marketplace demands. Our professionals share their knowledge and understanding of risk complexities with each other to produce the solution best suited for
our clients.
Our capable and dedicated team provides the energy, ideas and experience that give Legacy its competitive edge in today’s insurance marketplace.
Legacy is creative
Legacy believes innovative problem solving should be the rule, not the exception. We believe in offering clients creative solutions, not just opinions.
Legacy thrives on challenging problems and unique situations that require resourceful underwriting and special insight. We listen and respond to our Brokers with the quality, professionalism and superior service they have come to expect from us.
In addition, many companies consult with us before moving from traditional insurance to a self-insured program. We help Brokers review their situation and examine their options.
Legacy is Responsive
We understand that prompt answers to questions, quick quotes, fast binding and timely policy/contract issuance are not too much to expect from your underwriting manager. We are dedicated to meeting your expectations by being the most responsive company in the business.
To this end, Legacy developed automated office procedures that enable our people to process transactions quickly, efficiently and professionally. We also developed an expert management system that provides up-to-date analysis and underwriting experience on all accounts. Each of our offices is linked together to support this management decision-making process. In addition, our underwriters can access each other’s files and share information promptly on an on-going basis.
Responsiveness also requires open communication. We nurture a partnership relationship with the Broker, the insured, the claims and service administrator, and the insurance carrier. Our information-gathering process, which includes underwriting history, claims experience and marketing analysis, also enhances our ability to respond to client needs.
Finally, responsiveness means expediting claims. We understand that the nature of the business we write involves potentially large losses. Therefore, our full-service claims department works closely with Brokers, clients and claims administrators on day-to-day case management and in evaluating the claim scenarios that lead to final claim settlements.
The Legacy Commitment
Legacy is committed to success through hard work, excellence, and integrity. We strive to lead in every pursuit by understanding our customers and delivering quality products and services.
We are dedicated to building value for our shareholders, nurturing strong partnerships, and supporting our communities. With a culture of innovation, flexibility, and accountability, we empower our people to reach their full potential while working together to achieve shared success — grounded in respect, trust, and teamwork.