MY POLICY MOBILE APP

The Legacy MY POLICY mobile APP is an easy-to-use mobile service that put the control of insurance in the hands of the policy holder. It is designed for policy holders to access an array of customised services and benefits

To name just a few, they can access the following anytime, anywhere

  • Register claims
  • Confirm claims history
  • Obtain information regarding all their insured items contained in their policies.
  • Get premium and payment information
  • Request and create specific documents
  • Request and create their own policy schedule
  • Change bank details or request a re-debit
  • Request items to be added or amended to their policy.

The Legacy MY POLICY mobile APP has also been designed to assist the broker with the compliance of TCF and more specifically:

  • TCF Outcome 5: The MY POLICY APP allows the policyholder immediate access to their policy details and claims which meet the high standards set for acceptable service delivery.
  • TCF Outcome 6: Policyholders can now eliminate various barriers by submitting their claims via the MY POLICY APP.

Our brokers are kept informed of every step taken on the app by the client and can intervene, or assist whenever they want to provide clients with additional information.

We make insurance convenient and stress-free for our brokers and empower clients to deal directly with their insurance needs – thus making it more convenient for them, whilst unlocking more potential for our brokers!

Download the APP now by clicking on https://mypolicy.lum.co.za/

If this is your first visit, be sure to register as a user (it guarantees the safeguarding of your personal information):

  • Select the “Not a member? Register” – link and provide your ID number that currently appears on your short-term policy.
  • Now select your own password.
  • For your convenience, and to save time in the future, we recommend that you save the “MYPOLICY” APP on your phone.
  • To avoid confusion, and if you have used our APP before, its advisable to remove the previous APP downloaded from Apple or Play Store from your phone.