73 Ocean Street, New South Wales 2000, SYDNEY

Contact Person: Callum S Ansell
P: (02) 8252 5319


22 Guild Street, NW8 2UP,

Contact Person: Matilda O Dunn
P: 070 8652 7276


Genslerstraße 9, Berlin Schöneberg 10829, BERLIN

Contact Person: Thorsten S Kohl
P: 030 62 91 92

Legacy Chronicle – May 2018

Have you been in an accident?  Do you need towing? Now you can with the click of a button request a towing service that is Insurer approved and responds within seconds.

Anel explains the process step-by-step:

1. Press the “claim” button.
2. Press “I had a vehicle accident”.

3. Press “I need a towing service”.
4. Select the vehicle that was involved in the accident.

5. Lastly press “Submit”.

Voila! Help is on the way …

Within seconds your client will receive an SMS notification to say that HELP is on its way.

Shortly after the 1st SMS the client will receive another SMS to confirm the name and contact details of the towing company.

Misunderstandings regarding the excess payable on a policy

Many policyholders struggle to understand what an insurance excess is. They don’t understand why they have to pay this and especially how they can get their hands on these funds if they were not to blame for the accident resulting in the insurance claim!  But let’s start at the beginning.

What is an excess?
An excess is the first amount payable by you in the event of a loss, and is the uninsured portion of your loss, so when you submit a claim you’ll have to pay an excess. It usually has to be paid to the garage fixing your car once it is repaired before you can drive it away.

Is my Insurer obliged to recover my excess?

In many cases the Insurer will want to recover its own outlay – that is the amount which it has had to pay its own insured, and it is entitled by virtue of a doctrine called subrogation to actually institute proceedings in the name of its insured against any negligent third party in order to endeavour to recover that outlay. The Insurer is however not obliged or bound by any regulation to do so.  If your insurer does not wish to recover it’s outlay, then you have the right to sue the other driver for recovery of your excess, but if you do this you take the risk of the outcome of the case, and if you lose it, you may find yourself paying both sets of legal costs involved and not recovering any of your excess at all.


At Legacy we believe that the strength of the team is directly equal to the strength of each individual. That is why we had a lively discussion at the Orient Hotel in Pretoria where we discussed the possibilities on how each of us can productively re-allocate our core roles and responsibilities towards the collective strength of our future Legacy Management Team.

We wish our new team the best of luck in achieving their goals.

Legacy would like to congratulate Margaret van Aswegen for her 10 years of loyal and dedicated service.

Quality of Information

Not too long ago Insurers only made use of the minimum information to rate and underwrite the risk of a policyholder.  With the latest technology available, there have been an increased focus by Insurers to use more scientific data in order to rate a policyholder’s risk and therefore the quality of the policyholder’s information became more important.

The amendment of recent financial regulations (especially the Policy Protection Rules) and the commencement of the POPI Act which is imminent, the quality of information is not only a useful underwriting tool but has also become a regulatory requirement.

In this information age, organizations simply cannot afford to be without the quality information they need to effectively connect with policyholders and ensure that policyholders are correctly underwritten at a fair premium.

Some of the most important regulatory requirements to which all Insurers must adhere to, is the ability to be able to contact the policyholder and to know the risks they are underwriting.

The broker as the representative of the policy holder is the “first line of defense” to ensure that the quality of the information is correct and complete. It is therefore imperative that the broker must ensure that when interacting with the policyholder, the broker must obtain the latest and complete details of the policyholder and forward any updates to Legacy Underwriting Managers without delay. This information gets uploaded onto the Insurers’ data base on a continuous basis to ensure that they have the latest information available and comply with required regulations.

It is also very important that the broker must update their own information when they make any changes themselves, especially to their contact details. If you have recently made any changes to your business or your contact details, kindly send Legacy Underwriting Managers your latest details in order to ensure that we update your information accordingly.

The latest addition to our growing Art Collection:

“Granada Evening” 
Robert Gwelo Goodman (1871-1939)

Medium: Pastel on Card
Size: 35,5cm x 45,5cm
At the foothills of the Sierra Nevada mountains in Southern Spain’s Andalusia region, lies the historic city of Granada. The city is densely developed with magnificent examples of medieval architecture, influenced by the Moorish occupation, especially the Alhambra. In 1949, Goodman rendered the sprawling city of Granada during the late afternoon with a cool palette of blue, grey and white hues. He captured the scene from a vantage point that reveals a splendid view of the city unfolding from the mountains on the misty blue horizon. The forms and shapes of the buildings show precision in their geometry and have diligently been packed out onto the surface of the picture plain. Goodman used various techniques that lets the eye continuously navigate between the foreground and background of the composition; the buildings are textured with patterns of cross hatchings and small specs of white pastel have strategically been applied to portray the reflection of light. The steeple of the church tower rises above the horizon and is slightly positioned off-centre from the middle of the picture frame. A looming tree in the far right, lends good balance from the weighted detail of the cityscape on the opposite left of the composition. The facades of the city buildings have been treated with fine stippled detail, representing a scene that is infused with energy and character. In the foreground, a wide street flows to the centre of the composition where it disappears into the vast city landscape. The small figures have been drawn with minute detail. Moving up and down the street each is going about their daily business, communicating a spirit of enthusiasm and dynamism.
If your clients encounter unfortunate incidents during the year, please remember that
The Legacy Call Center will always be ready to gladly assist you in need.

You can call Legacy on 086 124 3648

– The Legacy Team

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