Attending to your insurance is most probably not on your list of favourite activities. We do our utmost to ensure fast and efficient processes, but as the policyholder you also have certain responsibilities to assist us with this task.
Give us accurate information:
You must make sure that all the information you give us about yourself, your property and your risk profile is accurate. This will include information about your financial situation, such as insolvency. Incomplete or incorrect information could affect the validity of your policy, and may result in us voiding your policy.
You must tell us immediately of any material changes that may increase the risk of loss or damage to your insured property. We will then have the right either to cancel the policy, or let it continue with new terms and conditions.
Insurable interest:
As the policyholder you need to at all times have insurable interest in any item insured on your policy, in the event of a claim you might be requested to provide proof. Example: You may insure your vehicle that displayed your name on the registration document, but you may not insure your mother’s vehicle on your policy as the vehicle registration document is in her name.
The sum insureds on your policy:
As the policy holder you need to seek advise from you broker to make sure that you select the adequate sum insured for your items, if you do not insure the total value of an item you might be putting yourself at risk of being under-insured or being responsible for part of your loss.
It is important that you ensure your cover remains relevant as time passes.
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