There is never a good time to receive word of an underwriter closing down a line of business or permanently shutting up shop.

When Legacy received notice in November last year that Lion of Africa (LoA) was winding down its operations, the team went into overdrive and not only very quickly found alternative cover through another underwriter, but also set an automated IT driven solution in place.

Clients were informed of the LoA closure while at the same time receiving details of the alternative cover on offer so they could seamlessly move forward. Their responses, choices and permissions were recorded electronically and brokers were regularly updated and appraised of the progress and outcome.

The result was that brokers were able to enjoy a stress-free holiday season knowing that their clients were safe-guarded against not having cover whilst at the same time being dealt with efficiently. There was 100% positive feedback, proving that life is easier when you work with Legacy.

Says proud Legacy team member Anel van Schalkwyk: “We are very excited about technology and the possibilities that it brings, and Legacy has constantly proved that its automated processes are fast and effective.”

The underwriter taking over the business was equally impressed and complimentary with regards to the highly automated, quick and efficient systems-driven process employed by Legacy using the Legacy On-Line (LOL) system. Moreover, all required communication and disclosures were done correctly and within the required time frames.

Nicky Greyling from APBCO Brokers adds: “The high level of automation (for traditionally tedious processes like following up on unpaid debit orders and renewals) makes the Legacy On-Line system a pleasure to deal with. It also alleviates our day-to-day administrative burden. With the recent Lion of Africa closure, Legacy made use of an automated process – not only to inform affected clients – but obtain their preferred course of action and permission to move their business. They then transferred all business whilst keeping us informed every step of the way. It was a truly easy and painless process for everyone involved.”

Says Legacy’s Christo Crafford: “In a world where administrative and compliance burdens have increased exponentially, it makes sense to work with an administration system that allows brokers to focus on client service and marketing. We are here to help brokers grow their business while all aspects of compliance, best practice and treating customers fairly are taken care of!”

To find out more, please visit www.lum.co.za or call Christo Crafford on +27 82 920 3062 or send your contact details to christoc@lum.co.za

The post Legacy Makes Brokers’s Lives Easier Thanks To Technology appeared first on Legacy.

Since then our phones have been ringing off the hook and our inboxes were flooded with letters of appreciation from very satisfied clients.

With this in mind we wish to share the feedback we have received from some of our loyal clients:

Geagte Mnr Prinsloo

Baie dankie vir die “mee-valler” wat ek ontvang het!

Ja die tyd stap aan, ek kan nie eers die datum meer onthou toe Kobus my by APBCO ingeskryf het nie, ek meen dit was in die 80er jare? (nou meer as 30jr?)

Ek wil ook net langs hierdie weg die maatskapy bedank vir die diens die afgelope jare en hoop dat ek (nou 80jaar jonk) nog ‘n hele paar jare van APBCO kan gebruik maak.

Groete aan Kobus en die ander asb.

***

Baie dankie dus hoekom ek al van 1985 by julle is en vertrou ek gaan nog baie jare puik diens van julle kry groete Div de Villiers

***

Baie dankie. Die gebaar van ‘n uitstekende organisasie word hoog waardeer.

Monté Knoesen

If your client wants to benefit from this excellent benefit, all you need to do is make sure you follow the easy steps below!

How can your client qualify for this unique Platinum benefit? 

If your client has had GP1 Status for 2 years and GP2 Status for additional 2 years, with a favorable claims statistics of less than 10%, they will be awarded GP3 Platinum Status which includes the Platinum Benefit from Hollard.

With the GP3 Platinum Status, your client immediately qualifies for the following benefits: 

1. Your client will never pay an excess again, as long as the client retain this benefit.
2. Power blackouts and power surges are common occurrences in this day and age, but your client will receive this cover for up to R12 500 per event, on all sections of the policy without any additional premium being charged.
3. Free car hire whilst their vehicle is repaired or serviced (limited to 3 days and one event per year whilst being serviced).
4. The free benefit on locks and keys will be increased to R10 000.
5. Benefits policy (accidental death) is included without an additional premium on the policy, for the policyholder and spouse, limited to R5 000 per person.
6. And many more…

The cherry on top! Hollard has agreed to invest up to 15% (depending on the Platinum status) of the premium they receive from the client each month for a period of five years and in the 6th year, the proceeds of this Hollard benefit will be paid out to the client, provided that the Platinum Status has been maintained throughout the full period.
 

NOW THAT IS EXITING NEWS! 

The post Congratulations to our Platinum clients! appeared first on Legacy.

It is also imperative that you blacklist your stolen cell phone, so that it would be rendered useless in the hands of criminals.

Once this is done, the criminal won’t be able to make or receive calls on the phone, not even when using a different SIM card.

Follow these steps if your cell phone has been stolen:

1. Inform your network provider of the loss.
2. Your phone will be disabled and you will receive a reference number to prove that it has been blacklisted.
3. Report the loss to the police and provide the reference number of the blacklisted mobile phone.
4. Obtain the SAPS reference number if you are planning to submit an insurance claim.
5. Remotely locate, lock or wipe the device using a security app, to protect any personal data that you might have stored on the phone.

If your stolen mobile phone is used in cash-in-transit heists, bank robberies, car hijackings or any other serious crime, the police and your service provider will work together to trace the phone.

Blacklist your stolen mobile phone immediately so that it can’t be used on any other network in the country and stop criminals in their tracks!

The post Fighting Cell phone theft in South Africa. appeared first on Legacy.

1. The invisible car:

One gentleman claimed that the accident that he was involved in occurred because he was admiring the lady in the car next to him when an invisible car crashed into his and then “suddenly disappeared”. We wonder if the lady was also not paying attention to her surroundings or if she noticed him…

2. Hold your horses:

Another reported that when he was about to pass the parked cars, he could not see the horse in front of him but he heard a big bump and then the car “just went over the horse”. We guess sometimes mysterious cars as well as horses just appear and disappear out of nowhere.

3. Run Forest, Run!

Another unfortunate incident involving an animal occurred when a client hit a buck. When we asked him if he hit the buck, he replied: “I don’t know if I hit the buck or if the buck hit me, we were both running”.

4. Don’t stop me now, I’m on a roll…

The last story sounds so ridiculous, one seriously needs to ask the question: “How is this even possible?” In a series of very unfortunate events, a gentleman who was involved in a fender bender with the car in front of him, reversed slightly in an attempt to assess the damage to the vehicles. As he backed his car up, he crashed into the vehicle behind him too. Bewildered and in shock, he opened his car door, only to knock a passing cyclist off his bicycle. This sounds too crazy to be true, but there were witnesses who could attest to the events. Let’s just hope that he went home after that and stayed there for the rest of the day.

Although some of these claims might sound incredibly odd, there’s no doubt that getting caught in a sticky situation like one of these, can be stressful and upsetting. Make sure that you have a good motor vehicle policy to prepare you for any unexpected situations.

The post The most bizarre insurance claims. appeared first on Legacy.

We have provided you with a few methods you can use, to keep your proof of ownership up to date and safe:

1.The Old-School Method:
Thoroughly documenting each item you own is the most important aspect that insurance companies put the most emphasizes on when it comes to claiming. Your documentation should include a description of each expensive item you own, as well as the serial numbers for the items, if available. Take photographs, if possible, of your items to aid in your inventory process. Once your major items are recorded, store your records in a safe place, preferably away from your home.

2.Document, Document, Document:
Keeping all your receipts isn’t just useful at tax time. It can also be useful to help prove ownership and replacement value of your big-ticket items. Other documentation, such as appraisals for antiques, collectibles and jewellery, should also be maintained in a safe place. Actual cash value policies won’t reimburse you for the full purchase price like a replacement value policy might, but either way; you’ll have additional proof of your possessions.

3.Category Limits:
Thoroughly documenting your items does not necessarily mean your insurance company is automatically going to replace everything. It’s just as important to understand the limits of your policy. It is of utmost importance that you ensure your insured valuables, are insured for the correct amount, and not understated on your policy schedule.

Keeping these few methods in mind, will contribute to making life easier for you should you ever have a claim.

The post Why keeping proof of ownership safe is so important. appeared first on Legacy.

Driving through flooded areas can be dangerous and have potential life-threatening effects, it is therefore imperative to take preventative measures to ensure that you will arrive safely at your destination.

Here is what you need to know when driving in heavy rain: 

1. RATHER LATE THAN SORRY:

The early bird doesn’t always catch the worm! If you can avoid it, don’t drive during a heavy storm. Rather delay your trip and find somewhere safe to park until the storm subsides. Do not park your vehicle near electrical lines, streams, rivers, trees or busy roads and NEVER stop on the side of the highway.

2. WIPE AWAY:

Check the back and front windscreen wiper blades to make sure that they are in perfect working condition.

3. SHOW YOURSELF:

Turn your headlights on so that you will be more visible to people driving in front and behind you.

4. SLOWLY BUT SURELY:

If there is no protection nearby and you are forced to drive in a hailstorm, drive slowly and cautiously – driving at a slower speed may reduce the damage, as hail will ricochet off the surface of the vehicle. Remember to switch your hazard lights on. If possible, pull over at a safe location, grab the floor mats and put them on the roof and bonnet. You can also keep blankets in the boot to use.

5. HOLD THE HORSES:

Slow down and maintain a safe distance between your car and the one in front. If possible, try to double the normal following distance.

6. APPROACH WITH CAUTION:

Avoid driving through already flooded areas and high velocity flow regions.

7. IT’S NOT A BOAT – IT WON’T FLOAT:

Never drive through swift-flowing water – it is powerful and you may be swept away.

8. STILL WATERS RUN DEEP:

Never drive through deep standing water – you don’t know how deep it is or if the road has been washed away. Your car is not waterproof and driving through deep water can damage your car and lead to catastrophic engine failure.

9. NUMBERS GAME:

Save emergency services numbers on your mobile phone.

10. KEEP A LID ON IT:

If your car breaks down during torrential rain, keep the bonnet closed while you wait for assistance to prevent water from damaging the electrical system.

The post Top tips for driving on a rainy day. appeared first on Legacy.

You must always take reasonable steps to prevent loss or damage to your insured property prior due to or after an insured incident.  Make sure that you are aware of either the special conditions in your insurance policy wording or endorsements stated in your Policy Schedule which you must adhere to.

“Example: Is your house protected against lightning during a thunderstorm?”

You may have a policy condition stating that in order to avoid paying an additional excess amount and to reduce claims; it is advisable to install surge protectors on the main distribution board of your house for incoming electrical services, as well as internal lightning and electrical surge protection devices/equipment on electronic equipment, telephone- and data lines.

The installation of surge protectors must comply with the South African National Standards (SANS) specifications, the devices itself with SABS standards and a Certificate of Compliance must be issued by the installer of the surge protection equipment.

By installing surge protectors you avoid unnecessary inconvenience that may be caused as a result of the loss and mitigate the risk of having to submit a claim which may have an impact on your insurance premium.

The post Extreme weather, extreme precaution measures. appeared first on Legacy.

Give us accurate information:

You must make sure that all the information you give us about yourself, your property and your risk profile is accurate. This will include information about your financial situation, such as insolvency. Incomplete or incorrect information could affect the validity of your policy, and may result in us voiding your policy.

You must tell us immediately of any material changes that may increase the risk of loss or damage to your insured property. We will then have the right either to cancel the policy, or let it continue with new terms and conditions.

Insurable interest:

As the policyholder you need to at all times have insurable interest in any item insured on your policy, in the event of a claim you might be requested to provide proof. Example: You may insure your vehicle that displayed your name on the registration document, but you may not insure your mother’s vehicle on your policy as the vehicle registration document is in her name.

The sum insureds on your policy:

As the policy holder you need to seek advise from you broker to make sure that you select the adequate sum insured for your items, if you do not insure the total value of an item you might be putting yourself at risk of being under-insured or being responsible for part of your loss.

It is important that you ensure your cover remains relevant as time passes.

Contact us for more information.

The post Your responsibilities as a policyholder appeared first on Legacy.

Refer to your insurance policy under either the Building- and/or Household Contents Section, to ensure that you are covered for damage caused due to a tree falling over on your property.

In general you will be covered for the impact damage to your buildings and/or household contents, and the clearing-up cost of the removal of any debris or a fallen tree from your property, after a valid claim.

You will not be covered if a tree felling company is busy felling or cutting down the tree.

It remains important that you prevent trees from falling over by scheduling regular maintenance, like crowning and pruning OR ask a professional arborist to assist you with the correct planting of a tree; the identification and treatment of any tree diseases; or the management of veteran trees.

Keep your trees growing!

Article by Theresa du Preez

Contact us for more information.

The post Do you have insurance cover for a tree that has fallen over on your property? appeared first on Legacy.

How do you know if you qualify for the Hollard Platinum benefit?

1. If you had the Golden Policyholder 1 Status for 2 years and then the Golden Policyholder 2 Status for another 2 years, with favourable claims statistics, you will be rewarded with Golden Policyholder 3 Status, which includes the Platinum Benefit from Hollard.
2. You need to maintain the Golden Policyholder 3 or Golden Policyholder 4 status in order for your first benefit payout to take place in the sixth year.

Where does this extra cash come from?

Hollard gives a pre-determined percentage of their premium (depending on your Platinum status) back to you as a reward, provided that the Platinum Status has been maintained throughout the full period.

For the Hollard policy holders that maybe did not qualify yet, let this serve as some encouragement to manage your portfolio in such a way, that you may also enjoy this nice surprise in time to come.

NOW THAT IS EXITING NEWS!

Contact us

The post GREAT NEWS! Hollard Platinum clients have something to look forward to. appeared first on Legacy.