Says LUM’s Sarel Roux, Executive: Operations and Compliance: “This is a great honour. What makes an award such as this even more special is the fact that Legacy specialises in a field where we are measured by the same yardstick as the insurers themselves. With this award also comes great responsibility. Being recognised as a leader in our environment we at Legacy understand that it also places a duty and responsibility on us to lead by example. We will therefore continue to strive to make the impossible possible! We thank our dedicated staff and all the brokers who have supported Legacy over the years.

“In an industry where independent brokers are competing with direct insurers for clients, it is more vital than ever that policy information and a range of functionality is available at the touch of a button, putting control directly into the hands of brokers and clients alike. This can best be achieved by using a custom-built broker system such as the cutting-edge Legacy On-Line platform developed by LUM.”

The post LEGACY named Best Portfolio Administrator for third time appeared first on Legacy.

But how does this affect you as the insured and your policy?

Once the salvage is collected by one of the insurer’s specialized salvage handlers the items are demolished, repaired or are sold for parts. The money received from this is then allocated back to your claim and your policy. The loss the insurer occurred through your claim is then reduced. In return, your claimed amount to your policy is automatically adjusted and this will have a positive impact on your policy and reduce the possible risk of re-underwriting. Your claims history will however still have an impact on your policy.

Why you should rather keep the items and not leave this at the repairer

Repairers have a limited amount of space and usually don’t keep salvage for very long. They are sometimes out of their own capacity and gain by selling the items off or just get rid of them. Why allow this, if keeping the salvage could have a more positive impact on your claim?

Anista-Lee Beukes

The post Why it is so important for you as the client to keep the salvage after a claim appeared first on Legacy.

Legacy sat down to speak to Duwalcoe’s short-term insurance manager, Hannes Nel.

How did you start in insurance?

“I started by accident. I was employed by Telkom for 19 years and retrenched in 2005. A year later, my life broker Daniel Dekker, asked me to assist with the short-term division at Duwalcoe. At that time, there were only two of us in the short-term division and I decided to leave. Daniel asked me to stay on as the other person was in the process of emigrating and he need me to run the section. Since then we have grown to such an extent that we have four dedicated reps with two assistants, as well as five admin people looking after our clients.”

Any advice to new entrants to the short-term insurance broking space?

“This is a challenging field so any new entrants should equip themselves with the necessary knowledge and qualifications in order to add value to prospective clients.”

What is your view on the importance of technology when it comes to the insurance market?

“Technology is playing a bigger role than ever in the insurance market with regard to registering claims and accessing policies to do amendments. However, there is still a great need for skilled advisors that can explain and counsel clients on different products. After the product has been sold, then technology can assist the broker and client to manage the portfolio effectively.”

How long have you been working with Legacy Underwriting Managers (LUM) and how did you decide on the options for product, access to multiple underwriters and your administration?

“We have been working with Legacy since 2010. Profiling of the client is key to Duwalcoe as we use this in deciding the correct product suitable for that person. The fact that we have access to multiple underwriters via the Legacy On-Line system allows us to provide the client with options and ensure that he or she will select the most suitable policy for them.”

Your experience of dealing with the Legacy On-Line (LOL) system?

“It is easy to operate once you understand it and have mastered it.”

To find out more about Duwalcoe Financial Consultants, go to duwalcoe.co.za

The post Meet Duwalcoe Financial Consultants … part of the Legacy family appeared first on Legacy.

ACRUSURE Brokers has been active in the short term insurance industry since 1991 and offers a variety of personal, motor and house content insurance products. The company also specialises in commercial insurance for the business owner. It is a licensed service provider in terms of the Insurance Act with the Financial Services Board and is a member of the Financial Intermediaries Association (FIA).

Legacy sat down to speak to ACRUSURE portfolio manager, Ronel Roeloffze.

How did you start in insurance?

“ACRUSURE was started 28 years ago by my husband Attie Roeloffze who wanted to provide a holistic service to cater for all of his clients’ financial needs. I joined the team in 2006 after working in the medical field for 21 years as a speech therapist. I was able to bring a wide knowledge of the medical field to the business. It was the same year that we moved from Centurion to Pretoria and I made the decision to sell my private practice and join my husband in his well-established brokerage. It was the start of an exciting new adventure.”

How many staff work at your brokerage?

“ACRUSURE has three qualified personnel: Zelda Erasmus is our claims and renewal official, Annarika Herman is our administrative official and I am the portfolio manager.”

Any advice to new entrants to the short term insurance broking space?

“You need to qualify as soon as possible in all areas (personal and commercial). The short term insurance industry is highly competitive and you have to be able to provide your clients with the best possible advice; build a personal relationship with them and know their financial needs and risks first hand.”

What is your view on the importance of technology when it comes to the insurance market?

“Technology is key to our business operations as it helps produce the results our clients want in a very short period of time.”

How long have you been working with Legacy Underwriting Managers (LUM) and how did you decide on the options for product, access to multiple underwriters and your administration?

“Legacy has been ACRUSURE’s “household administrative brand” for the past decade. Legacy gives us the opportunity – through multiple underwriters and with a variety of products available – to be able to fulfill each client’s short term insurance needs regarding the management of their insurance portfolio. It does this with market related products, competitive premiums and excellent claims service.”

Your experience of dealing with the Legacy On-Line (LOL) system?

“Legacy On-Line is an easy, fast and user friendly system to work with.”

To find out more about ACRUSURE, go to www.acrusure.co.za

The post Meet ACRUSURE … part of the Legacy family for a decade appeared first on Legacy.

In an industry where independent brokers are competing with direct insurers for clients, it is more vital than ever that policy information and a range of functionality is available at the touch of a button, putting control directly into the hands of brokers and clients alike. This can best be achieved by using a custom-built broker system such as the cutting-edge Legacy On-Line platform developed by Legacy Underwriting Managers.

It has become crucial that brokers have access to features like generate multi-quotes themselves and that both brokers and clients can directly request amendments to policies on the policy administration system.

One of the ways in which Legacy assists with this is via the revolutionary My Policy App, which allows the reporting of glass, geyser and fast track claims with the click of a few buttons. It is also fully integrated into Legacy’s back-end system with automated processes dealing with these actions quickly and accurately, resulting in an improved client experience and high levels of client satisfaction.

Says Legacy’s Christo Crafford: “Legacy was born from a back-office system and administration platform developed for brokers, and today services close to 200 brokers. Legacy’s On-Line (LOL) system is unique in that it was designed and built from the ground up by brokers for brokers.”

“Agility distinguishes Legacy from the rest of the market as well as the in-depth insurance knowledge and experience of the in-house IT development team. Having IT in-house allows for a quick change and improvement cycle, enabling the Legacy management team to quickly and effectively deliver on opportunities identified by both brokers and underwriters alike to improve on functionality and automation.”

“Further, having an IT team that has extensive insurance knowledge and experience, further bolsters Legacy’s ability to roll out improvements and changes rapidly and efficiently.”

“Various back-office processes have been successfully automated, in conjunction with insurers, during the past 12 months and further exciting enhancements are in progress and on the program for the months ahead.” concludes Crafford.

To find out more, please visit www.lum.co.za

The post Why Technology Is Vital For Short-Term Insurance Brokers appeared first on Legacy.

A perfect example of this is its affiliation with Santam Insurance, an organisation that has been operating in South Africa for more than 100 years and whose size creates stability and confidence in the insurance market.

Legacy has built a stable and established business over the past 35 years in tandem with Santam.

Says Andrew Geyer, key accounts manager for Santam’s Outsourced Business: “Legacy is a well-established business with exceptional management and an excellent reputation for risk management. It’s a valuable role player and has proved itself time and again in Santam’s Outsourced Business space.”

Retention of clients is key to creating the day-to-day, month-to-month stability that then lasts for years and decades. With this long-term retention comes trust which not only exists between two companies such as Legacy and Santam but also between Legacy’s Santam policy holders and both entities.

“Legacy consistently has some of the lowest churn and best retention figures in the outsourced business space” says Francis Namathe, Santam Portfolio Manager in the Gauteng region, “and it works with the type of broker and clients who are loyal to a brand.

“Legacy is the glue that binds the triangular relationship between underwriter, broker and client” concludes Namathe.

Adds Daniel Stevens, Head of Portfolio Administration: “For the customer there is overwhelming choice in the insurance industry, so retaining a client is key, and placing them at the centre is non-negotiable. Legacy’s ability to serve its and clients’ partners has been proven over time and is key to its success. Santam is proud of its association with a major role player such as LUM in the insurance industry.”

Legacy Underwriting Managers are also proud of is its use of the latest technology and the automation of its business processes that provide policy holders with a superior client service experience. The prompt and accurate execution of policy variations and provision of information as well as the efficient and fair handling of claims are all great tools ensuring client retention.

Never resting on their laurels, both Legacy and Santam continue to work towards entrenching and enhancing the value of creating stability through retention.

To find out more, please visit www.lum.co.za or call Christo Crafford on +27 82 920 3062 or send your contact details to christoc@lum.co.za

The post Retention And Stability In The Short-Term Insurance Market appeared first on Legacy.

Since then our phones have been ringing off the hook and our inboxes were flooded with letters of appreciation from very satisfied clients.

With this in mind we wish to share the feedback we have received from some of our loyal clients:

Geagte Mnr Prinsloo

Baie dankie vir die “mee-valler” wat ek ontvang het!

Ja die tyd stap aan, ek kan nie eers die datum meer onthou toe Kobus my by APBCO ingeskryf het nie, ek meen dit was in die 80er jare? (nou meer as 30jr?)

Ek wil ook net langs hierdie weg die maatskapy bedank vir die diens die afgelope jare en hoop dat ek (nou 80jaar jonk) nog ‘n hele paar jare van APBCO kan gebruik maak.

Groete aan Kobus en die ander asb.

***

Baie dankie dus hoekom ek al van 1985 by julle is en vertrou ek gaan nog baie jare puik diens van julle kry groete Div de Villiers

***

Baie dankie. Die gebaar van ‘n uitstekende organisasie word hoog waardeer.

Monté Knoesen

If your client wants to benefit from this excellent benefit, all you need to do is make sure you follow the easy steps below!

How can your client qualify for this unique Platinum benefit? 

If your client has had GP1 Status for 2 years and GP2 Status for additional 2 years, with a favorable claims statistics of less than 10%, they will be awarded GP3 Platinum Status which includes the Platinum Benefit from Hollard.

With the GP3 Platinum Status, your client immediately qualifies for the following benefits: 

1. Your client will never pay an excess again, as long as the client retain this benefit.
2. Power blackouts and power surges are common occurrences in this day and age, but your client will receive this cover for up to R12 500 per event, on all sections of the policy without any additional premium being charged.
3. Free car hire whilst their vehicle is repaired or serviced (limited to 3 days and one event per year whilst being serviced).
4. The free benefit on locks and keys will be increased to R10 000.
5. Benefits policy (accidental death) is included without an additional premium on the policy, for the policyholder and spouse, limited to R5 000 per person.
6. And many more…

The cherry on top! Hollard has agreed to invest up to 15% (depending on the Platinum status) of the premium they receive from the client each month for a period of five years and in the 6th year, the proceeds of this Hollard benefit will be paid out to the client, provided that the Platinum Status has been maintained throughout the full period.
 

NOW THAT IS EXITING NEWS! 

The post Congratulations to our Platinum clients! appeared first on Legacy.

It is also imperative that you blacklist your stolen cell phone, so that it would be rendered useless in the hands of criminals.

Once this is done, the criminal won’t be able to make or receive calls on the phone, not even when using a different SIM card.

Follow these steps if your cell phone has been stolen:

1. Inform your network provider of the loss.
2. Your phone will be disabled and you will receive a reference number to prove that it has been blacklisted.
3. Report the loss to the police and provide the reference number of the blacklisted mobile phone.
4. Obtain the SAPS reference number if you are planning to submit an insurance claim.
5. Remotely locate, lock or wipe the device using a security app, to protect any personal data that you might have stored on the phone.

If your stolen mobile phone is used in cash-in-transit heists, bank robberies, car hijackings or any other serious crime, the police and your service provider will work together to trace the phone.

Blacklist your stolen mobile phone immediately so that it can’t be used on any other network in the country and stop criminals in their tracks!

The post Fighting Cell phone theft in South Africa. appeared first on Legacy.

1. The invisible car:

One gentleman claimed that the accident that he was involved in occurred because he was admiring the lady in the car next to him when an invisible car crashed into his and then “suddenly disappeared”. We wonder if the lady was also not paying attention to her surroundings or if she noticed him…

2. Hold your horses:

Another reported that when he was about to pass the parked cars, he could not see the horse in front of him but he heard a big bump and then the car “just went over the horse”. We guess sometimes mysterious cars as well as horses just appear and disappear out of nowhere.

3. Run Forest, Run!

Another unfortunate incident involving an animal occurred when a client hit a buck. When we asked him if he hit the buck, he replied: “I don’t know if I hit the buck or if the buck hit me, we were both running”.

4. Don’t stop me now, I’m on a roll…

The last story sounds so ridiculous, one seriously needs to ask the question: “How is this even possible?” In a series of very unfortunate events, a gentleman who was involved in a fender bender with the car in front of him, reversed slightly in an attempt to assess the damage to the vehicles. As he backed his car up, he crashed into the vehicle behind him too. Bewildered and in shock, he opened his car door, only to knock a passing cyclist off his bicycle. This sounds too crazy to be true, but there were witnesses who could attest to the events. Let’s just hope that he went home after that and stayed there for the rest of the day.

Although some of these claims might sound incredibly odd, there’s no doubt that getting caught in a sticky situation like one of these, can be stressful and upsetting. Make sure that you have a good motor vehicle policy to prepare you for any unexpected situations.

The post The most bizarre insurance claims. appeared first on Legacy.

We have provided you with a few methods you can use, to keep your proof of ownership up to date and safe:

1.The Old-School Method:
Thoroughly documenting each item you own is the most important aspect that insurance companies put the most emphasizes on when it comes to claiming. Your documentation should include a description of each expensive item you own, as well as the serial numbers for the items, if available. Take photographs, if possible, of your items to aid in your inventory process. Once your major items are recorded, store your records in a safe place, preferably away from your home.

2.Document, Document, Document:
Keeping all your receipts isn’t just useful at tax time. It can also be useful to help prove ownership and replacement value of your big-ticket items. Other documentation, such as appraisals for antiques, collectibles and jewellery, should also be maintained in a safe place. Actual cash value policies won’t reimburse you for the full purchase price like a replacement value policy might, but either way; you’ll have additional proof of your possessions.

3.Category Limits:
Thoroughly documenting your items does not necessarily mean your insurance company is automatically going to replace everything. It’s just as important to understand the limits of your policy. It is of utmost importance that you ensure your insured valuables, are insured for the correct amount, and not understated on your policy schedule.

Keeping these few methods in mind, will contribute to making life easier for you should you ever have a claim.

The post Why keeping proof of ownership safe is so important. appeared first on Legacy.